These Terms & Conditions apply to all purchases made via our website for Florist Queen's Park’s online flower delivery service. By placing an order through our website, you are confirming your acceptance of these Terms & Conditions, which govern the use of our services and outline your rights and obligations as a customer. These terms are intended for customers situated in Queen's Park and the surrounding areas. Please review them carefully before placing an order.
Our online ordering system for flower delivery in Queen's Park has been designed to provide a seamless and straightforward experience. To place an order, you must first select your desired flowers or arrangements, and then proceed to the checkout page, where you will need to provide personal and delivery details.
Please ensure all information supplied is accurate and complete. Orders made with incorrect addresses, incomplete instructions, or missing details may be delayed or, in some cases, may not be fulfilled. We are not responsible for delays or delivery failures due to inaccurate information provided by you.
Once you have submitted your order and payment has been processed, you will receive an order confirmation e-mail summarising the details of your purchase. This email does not signify acceptance of your order; rather, it is an acknowledgement that we have received it. Acceptance of your order, and the formation of a contract between you and Florist Queen’s Park, occurs only when we confirm your order in writing or despatch the flowers to your nominated address.
Florist Queen’s Park provides online flower delivery services throughout Queen’s Park and the neighbouring areas. Delivery dates and times are subject to availability and cannot be guaranteed, especially during peak periods such as Valentine’s Day, Mother’s Day, or major public holidays. We make every reasonable effort to deliver orders within your preferred time slot, but some flexibility may be needed.
All flowers are delivered to the address provided at the time of order. If the recipient is not available to receive the flowers, we may, at our discretion, leave the items in a safe place, deliver them to a neighbour, or leave an instruction card for redelivery or collection. Once delivered or made available for collection, the responsibility for the flowers passes to the recipient or customer.
All flower arrangements are subject to availability. Occasionally, it may be necessary to substitute flowers, foliage, or packaging with items of equal or greater value and similar style due to seasonal variations or supply chain constraints. Substitutions will always seek to maintain the overall aesthetic and value of the selected arrangement. If a major component of your chosen design is unavailable, we will endeavour to notify you, but this may not always be possible, especially for urgent or same day orders.
All prices displayed on the Florist Queen’s Park website are shown in Pounds Sterling and are inclusive of any applicable taxes. Delivery charges are explained at checkout before confirmation of your order.
We accept payment via approved credit or debit cards and any other payment methods stated on our website at the time of ordering. Payment must be received in full before orders are processed and dispatched. Should payment fail or be declined, your order will not be accepted or processed until full payment is received.
We reserve the right to change prices, offers, or the products offered online at any time. Any changes will not affect orders already confirmed by us prior to the amendment.
If you need to cancel or amend your flower order, you must contact us as soon as possible. Requests for cancellations or changes can only be accepted if the order has not yet been prepared or dispatched. Once flowers have been arranged or are out for delivery, cancellations and amendments may not be possible and you may still be charged in full.
For standard orders, a minimum notice period of 24 hours prior to the scheduled delivery date is required for cancellations. Bespoke or large order cancellations may require a longer notice period. Refunds for eligible cancellations will be processed via the original payment method within a reasonable timeframe.
In the rare event that we are unable to fulfil your order—for reasons such as supply shortages, our inability to deliver to your chosen address, or unforeseen circumstances—you will be notified and offered a substitute product, alternate delivery date, or a full refund as appropriate.
Due to the perishable nature of flowers, returns are generally not accepted. However, if you are dissatisfied with the quality of your order or believe your arrangement does not meet expectations, please contact us within 24 hours of delivery. To assist us in resolving your issue, you may be required to provide a photo of the product in question and a description of the problem.
If a complaint is justified, we may, at our discretion, offer a full or partial refund, replacement of the product, or another suitable remedy. Please note that we cannot accept responsibility for circumstances beyond our control, such as weather conditions, improper handling by recipients, or delayed receipt where delivery was attempted as agreed.
When you place an order with Florist Queen’s Park, you confirm that you are at least 18 years of age, that you are legally capable of entering into binding contracts, and that all information provided by you is accurate, current, and complete. You are responsible for maintaining the confidentiality of your order details and for any activity that takes place under your account if you register.
You agree not to use our website or services for any unlawful purposes or in a way that may harm Florist Queen's Park, our colleagues, or our business reputation.
Florist Queen’s Park is committed to ensuring all flowers and gifts meet high standards of quality and presentation for our customers in Queen’s Park and the surrounding areas. Nevertheless, to the fullest extent permitted by law, we will not be liable for:
Our total liability to you for any claim arising under these Terms & Conditions will not exceed the value of the order in question. Nothing in these terms limits or excludes our liability for death or personal injury resulting from our negligence or for fraudulent misrepresentation.
All content on the Florist Queen’s Park website—including text, images, logos, and design—is owned or licensed by us. Reproduction or use of any content for commercial purposes without our express permission is strictly prohibited.
We respect your privacy and are committed to protecting your personal data. Information provided to us during the order process will be used in accordance with our Privacy Policy, available on our website. We do not store payment card details or share customer information with third parties for unrelated marketing purposes.
Florist Queen’s Park reserves the right to amend or update these Terms & Conditions at any time. Changes will be posted on our website and, where appropriate, notified to customers. The revised terms will apply from the date of publication. You are encouraged to review these terms periodically to ensure you remain informed about your rights and obligations.
If any part of these Terms & Conditions is found to be unlawful, void, or unenforceable, that part shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.
No party other than you or Florist Queen’s Park has any right to enforce any of these Terms & Conditions under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
Should you require clarification on any aspect of these Terms & Conditions, please contact us using the contact options provided on our website. By continuing to use our website and placing orders for online flower delivery in Queen’s Park and the surrounding areas, you acknowledge your understanding and acceptance of these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is Queens Park, London.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Queen's Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Queen's Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
