Florist Queen's Park Returns and Complaints Policy

Our Fresh Flowers Guarantee in Queen's Park

At Florist Queen's Park, we are dedicated to delivering premium fresh flowers to all our customers in Queen's Park and the surrounding areas. As a trusted local florist, we guarantee that every order will arrive at your door in pristine condition, so both households and businesses nearby can enjoy top-quality blooms that last.

Damaged-on-Arrival Policy

Your satisfaction is our priority. On rare occasions, flower arrangements may be damaged in transit. If your flowers or plants arrive in less than perfect condition, please contact us within 24 hours of delivery. We kindly ask that you provide a clear photograph of the item and details about the issue. This allows us to assess the situation and quickly resolve the matter with minimal inconvenience to you.

Freshness Window & Quality Standards

Florist Queen's Park is proud to offer a Freshness Window of at least 5 days from the date of delivery (provided care instructions are followed). We hand-select each bloom for your arrangements, ensuring that you receive flowers at the peak of freshness. If for any reason your flowers show signs of fading or wilting before the end of this period, please contact us so that we can review the circumstances and make things right.

Refunds and Replacements

Should your flowers not meet our guaranteed standards, you are eligible for a refund or replacement. Customers may request:

• Replacement arrangement: We will prepare and deliver a fresh bouquet at the earliest available opportunity.
• Refund: If you prefer, we can issue a refund back to your original method of payment. The amount and method may vary depending on the nature of the issue.

Please note: refunds and replacements are processed for claims logged within the specified windows. Returned items, or photographic evidence in the case of perishable goods, may be requested to assist with prompt resolution.

How to Make a Complaint

If you encounter an issue with your order, or if you are dissatisfied with any aspect of your experience with Florist Queen's Park, please get in touch with us as soon as possible. Our complaints process involves:

1. Contacting our customer service team with your order details and a summary of the issue.
2. Providing any supporting evidence, such as photographs of the flowers.
3. Our team will investigate your complaint promptly (typically within 1-2 business days).
4. We will reach out with a resolution, which may include replacement flowers, a refund, or another suitable solution.

We value your feedback and use every complaint as an opportunity to improve our products and service.

Trusted Local Florist for Queen's Park

Florist Queen's Park has been serving households and businesses in Queen's Park for years. Our reputation is built upon the freshness and beauty of our floral arrangements, our reliable service, and our commitment to customer satisfaction. Thank you for choosing us as your local florist – we are here to make your flower-giving experience delightful and worry-free.